What is a Shipping Guide?
A shipping guide is a .PDF document. It helps our customers determine what day they will receive the product and it is located on every detail pages of our products. It contains the City and State where the product will be shipped from, the relative efficiency of the shipper, a UPS shipping map from that city, an example of how to use the UPS shipping map & a copy of "How Long Will My Delivery Take.
How Long Will My Delivery Take?
It is important to understand that there are 2 times that make up the total time for the delivery of your purchase. The first is Product Fulfillment and the second is Product Delivery.
- The time of Product fulfillment is the time it takes to get your order, process the credit card information, send it to the warehouse, waiting in the warehouse queue, pull it from the shelves (or possible manufacturing time), and put it on the delivery truck. This time usually takes anywhere from a few hours to 3 or 4 days if your order is placed on Friday afternoon and has to wait until Monday (or Tuesday if a holiday). It can take as much as 3 1/2 or 4 weeks if the product has to be manufactured.
- The second, product delivery time, is what you pay for by selecting Ground or 3-Day. This usually takes anywhere from 1 to 6 days and weekends and holidays do not count. Selecting 3-days can actually take as many as 6 days if it includes a weekend and a holiday. What all delivery agents use is 3 working days. There is no such thing as Guaranteed 3-day counting the day of the order. We have had customers enter their order on Friday and expect it on Sunday. It is unrealistic, since it will not even be shipped until Monday (if not a holiday) at the earliest and Thursday would be 3-day (if Monday ,Tuesday & Wednesday are not holidays).
Shipping Refunds: (US ONLY)
In general, we do not refund shipping cost paid with your order. Shipping is equivalent to the cost of driving to and from your local store and you do not ask them to refund your gas, oil and vehicle wear and tear. There are exception, where we will refund you for Ground Shipping ONLY. Under no circumstances will we refund you for convenience shipping (Overnight, 2-day, 3-day, etc.). If you decide to convenience ship (other than ground), you do it at your own risk. Even if the item is faulty or not the correct item, we will only be responsible for Ground shipping.